Customer online shopping behaviour

However, online shopping cart abandonment rate also increases to Online shopping is more accessible than it has ever been in the digital era with the introduction of tablets, smartphones, easy checkout systems and more secure systems. As a result, the e-commerce industry is generating higher sales volume.

Customer online shopping behaviour

Why consumers shop online i. What could be easier than shopping from your own home or on the go with a smartphone anytime you want? Online Consumer Lifestyle Segmentation i. Click and Mortar— Only shop online for research, then go to the physical store to make purchases.

Hunter Gatherers— Enjoy going online for the thrill of auctions and bargain hunting iii. Brand Loyalists— Enjoy going online, but only to look at websites and products they are comfortable with. Time Sensitive Materialists— Only go online for news update, stock updates.

Hooked, online and Single— Young, tweens, teens, college students who are extremely tech proficient and use the Internet for news, networking and shopping. Ambivalent Newbies— Not technologically proficient, may only go online occasionally or to check e-mail.

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Instantly correspond with other consumers, sellers and company representatives to easily gather information about a purchase. Consumers can rapidly search through multiple stores from all over the globe instantly. Consumers feel empowered when they can shop around at such a fast speed, they can make more informed purchasing decisions especially when it comes to prices.

Companies need to make sure they are offering prices comparable to their competitors, because customers will figure it out and not purchase from them!

Customer online shopping behaviour

Another positive aspect of the Internet is the ability for the customer to purchase a product exactly how they want it; and the company avoids paying inventory storage costs and overhead for a retail location since the products are made and then shipped directly to the customer.

Dell Computers turned their small operation into a multi-million dollar company on this marketing idea. Customers seem to have more control over quantity, size, style, color, price and the type of vendor that they purchase from when using the Internet.

Purchases for second-hand products can be made on e-bay, creating a whole new genre of stores. Links to other websites. The amount of links depends on the company and the products. A website can allow communication between the company and the consumer, some sites use live chat capabilities, others use a message board or email.

A websites use of text, fonts, sounds, music, video demonstrations to convey a theme or help convince customers to purchase. Some websites will allow customers to talk to each other via message boards or leave comments about products. A website can be customizable by the customer and tailor itself to different users.

Some gaming websites will allow the user to choose to see information on only the games they own.Discover all relevant facts and statistics on online-shopping and e-commerce worldwide now on! Consumer behaviour is the study of individuals, groups, or organizations and all the activities associated with the purchase, use and disposal of goods and services, including the consumer's emotional, mental and behavioural responses that precede or follow these activities.

Consumer behaviour emerged in the s and 50s as a distinct sub-discipline in the marketing order to succeed.

Customer online shopping behaviour

Dec 29,  · Millennial customers—80 million in the U.S. alone–are about to become the most important customers your business has ever seen. In spite of . European Consumer Views of E-Commerce: A Consumer Research Study of Buying Behavior and Trends. Favorite Features of Online Sites.

E-commerce worldwide

Every country showed a different bias for favored features in online shopping. Customer Satisfaction in Online Shopping: a study into the reasons for motivations and inhibitions 14 | Page.

Every day, millions of retailers, from all over the world, offer up products and services to their billions of consumers. In most countries, retailers and .

Online-Shopping and E-Commerce worldwide: Statistics & Facts | Statista